Booking Terms & Conditions

Cancellation & Amendment Policy

When accommodation is cancelled less than twenty-four (24) hours of the booked arrival date, the Hotel shall be entitled to claim a cancellation fee of 100% of services offered. Changing dates can be done with no penalty (in the sole discretion of the Hotel, and subject to availability); however, shortening your stay in less than twenty-four (24) hours of the booked arrival date will incur a penalty of 100% of the dates cancelled. In cases of “No-Shows,” the hotel shall be entitled to claim full compensation for services ordered.

Terms and Conditions

  • Booking accommodation at the hotel for the purpose of hosting a party is not allowed. Should management receive a complaint from other residents about noise levels, security will facilitate the immediate checkout of the noisy party without a refund, and the Hotel will be entitled to any reasonable damages as may be incurred and/or proved.
  • Deposits will be held as liquidated damages and the guest agrees hereto. The Hotel will further be entitled to reasonable damages in excess of the Deposit, should same be incurred and proved.
  • The guest warrants that he/she is duly authorised to bind his principal as well as each member of his accompanying party to these terms and conditions of residence and, failing such authority, he/she agrees to be personally liable for all amounts arising from his residence, including any damages, as well as the residence of any member of this accompanying party.
  • A maximum of 2 visitors per room shall be allowed. Should it be discovered that additional guests have made use of the room, the hotel reserves the right to levy an additional fee and/or penalty.
  • Rates are quoted per apartment/room, per night or per month in South African Rands, inclusive of VAT.
  • The BlackBrick Circle rate is exclusively available on the BlackBrick website.
  • Check-in time is 14:00. Early arrivals must be cleared with reservations beforehand.
  • Check-out time on the day of departure is 10:00. The guest undertakes to deliver the keys to reception. Should the guest depart later than 10:00, and should such late departure not be pre-arranged with the Hotel, or consented to by the Hotel, the Guest will be liable for an additional charge as outlined hereunder, and/or as determined in the sole discretion of the Hotel.
  • The Hotel reserves the right to amend rates at any time without notice.
  • Any extension of stay will be strictly subject to availability at the time of request and on such conditions as the Hotel may determine in its sole discretion. Guests are advised to notify us as early as possible of any intended extension period.
  • BlackBrick Hotels reserves the right to charge a 5% administration charge on refunds and amendments to bookings.
  • Guests will be responsible for any losses, damage, and breakages to the apartment and the inventory or furnishings, and the cost thereof will be debited from the guest’s credit card or rental deposit.
  • Smoking is not permitted in the apartments and will be subject to a fine of R1000.00 per occurrence.
  • The rental rates include daily housekeeping, limited personal laundry (applicable in apartments only), electricity, DSTV (satellite television), 24-hour security, and parking. The cost of any additional services will be charged against the guests’ credit card or deposit (as applicable) unless alternative settlement arrangements are made prior to departure.
  • No pets are permitted (unless otherwise specified).
  • A maximum of 2 people per room are allowed. Should it be discovered that additional guests have made use of the room, the hotel reserves the right to levy an additional fee and/or penalty.

Liability

The owner, its agents, and/or employees are not liable for:

  • Any loss or damage to the property or possessions of any guest, resident, or visitor, whether such damage was caused by fire, theft, or otherwise, or by negligence or the wrongful act, or omission, of the owner, its agents, and/or employees.
  • The death of or any personal injuries of whatsoever nature sustained by a guest, resident, or visitor, whether such death or injuries were sustained by the negligence or the wrongful act, or omission, of the owner, its agents, and/or employees and/or the defective functioning of any apparatus.
  • Any illicit and/or illegal act or conduct by the Guest.

All persons entering the premises do so entirely at their own risk.

Late Departures

Late departures cannot be guaranteed and are subject to availability.

Late Departure Fees:

  • Hotel Rooms & Apartments
    • Up to 12:00 – No charge
    • From 12:00 to 14:00 – 45% of daily rate booked
    • From 14:00 onwards – 100% of daily rate booked
  • Loyalty Members
    • Up to 12:00 – No charge
    • From 12:00 to 15:00 – 35% of daily rate booked
    • From 15:00 onwards – 100% of daily rate booked

Payment And Security Thereof

Payment Options Accepted

  • Payment may be made via Visa, MasterCard and other Payfast Availble payment methods.

Credit Card Acquiring and Security

  • Credit card transactions will be acquired for BlackBrick Hotels via PayFast.
  • PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no credit card details are stored on the website.
  • Users may go to Payfast to view their security certificate and security policy.

Marketing Permissions

By agreeing to our T’s & C’s, you will receive communication relevant to your booking with us and, from time to time, marketing information. We will not share your information with any third parties. You can easily unsubscribe at any time from our communications by clicking on the link in any of the emails sent to you. Alternatively, contact us and we will action this accordingly.

©2025 BlackBrick Hotels. All rights reserved.